Home | Tobacco Complaints

If you think someone has broken indoor or outdoor smoking and vaping bans, tobacco retailing or wholesaling laws, or vaping goods and other related laws, please let us know by completing this form.

You can submit a report in the following areas

Smoking/vaping in public places

Smoking and vaping is banned in all enclosed public areas and certain outdoor public areas, under the Smoke-free Environment Act 2000 and the Smoke-free Environment Regulation 2016.

Selling tobacco and/or vaping goods or nicotine pouches

Tobacco retail and wholesale laws in NSW regulate the packaging, advertising and display of tobacco products (including shisha) and non-tobacco smoking products, and ban the supply of these products to people under 18 years.

Vaping goods can only be sold by a pharmacy, it is illegal for all other retailers to sell these products.

It is illegal to sell nicotine pouches unless dispensed by a pharmacy on a valid prescription.

What your report will be used for:

Your report can help us understand where the problems are. Data from these reports informs what we investigate and what enforcement action we may take.
Reports help to inform our compliance and education activities, industry engagement and research. We risk assess reports and focus on issues that are likely to result in widespread or significant harm.
While all reports are assessed, a response will not be provided about any planned compliance activities following the outcome of the assessment.